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Our previous undercover effort had us buying a CyberPower PC from Best Buy and finding several assembly issues:
I really hope Beve Sturke is a recurring guest on the channel... Seems cooler than that Steve guy, tbh.
Intel: Were you wearing an Anti Static bracelet while handling your components?
Something tells me that someone high up created the "XMP voids your warranty," but most people in Intel disagree with that and do as little as possible to enforce it.
Intel: "Did you turn XMP on?"
I've worked in call centers, not doing warranties but in retention departments. There is a huge variance in call center employees as to how closely they follow scripts and procedures. Some people will make stuff up to end a call quicker, some of us would happily coach customers to say the right thing to get around breaking procedure.
Beve Sturke is the best customer on the interweb.
Here is the ethics question answered:
"Format my hard drive to fix my cpu." Literally every chat when something goes wrong for a streamer.
"We had to act like complete tools to get denied". Steve, that is your core audience....
Thank you for covering this, I feel it's fairly important to know how these companies stack up in these overlooked areas. I'd love to hear about your experiences with AMD too if it doesn't mess with your schedule
YES YES YES! More of these videos PLEASE. Everyone knows warranty headaches are awful and will never change unless good people like you expose them. Thank you so much.
I think you should try something similar with AMD, just to see what their warranty support is like.
Review more warranties please! Like how Linus exposed that one company for having terrible customer support
I can imagine GN doing a proper benchmark for retailers/manufacturers.
Gamers Nexus: Benchmarking arbitrary human interactions.
Wow. After all he went through, the Clip-Share comments finally broke him. We will miss you pre-2020 Gamers Nexus Steve.
I once had a guy ask me my weight when I called about my exercise bike (the mechanism inside was malfunctioning) ... because there is a 130kg limit on the bike. I laughed my ass off. I asked him if he was planning to come and weigh me in order to deny my warranty.
Me: Hello Intel, I tried delidding my CPU with a razor blade and dropped it, then my dog grabbed it now it will not boot.