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Intel CPU Warranty Investigation Undercover: XMP vs. RMA

  • Published on Feb 27, 2020 veröffentlicht

Comments • 1 482

  • Gamers Nexus
    Gamers Nexus  2 years ago +191

    Our previous undercover effort had us buying a CyberPower PC from Best Buy and finding several assembly issues:

  • Chipart
    Chipart 2 years ago +477

    Hi Steve,

  • Started
    Started 2 years ago +1

    I really hope Beve Sturke is a recurring guest on the channel... Seems cooler than that Steve guy, tbh.

  • Stefan Etienne The Verrge Representative

    Intel: Were you wearing an Anti Static bracelet while handling your components?

  • Sgt SealCluber
    Sgt SealCluber 2 years ago +291

    Something tells me that someone high up created the "XMP voids your warranty," but most people in Intel disagree with that and do as little as possible to enforce it.

  • Péter Menyhárt
    Péter Menyhárt 2 years ago +606

    Intel: "Did you turn XMP on?"

  • discocrisco
    discocrisco 2 years ago +4

    I've worked in call centers, not doing warranties but in retention departments. There is a huge variance in call center employees as to how closely they follow scripts and procedures. Some people will make stuff up to end a call quicker, some of us would happily coach customers to say the right thing to get around breaking procedure.

  • Xzor
    Xzor 2 years ago +875

    Beve Sturke is the best customer on the interweb.

  • nosirrahx
    nosirrahx 2 years ago +38

    Here is the ethics question answered:

  • Nox IX
    Nox IX 2 years ago +314

    "Format my hard drive to fix my cpu." Literally every chat when something goes wrong for a streamer.

  • Thomas Uniat
    Thomas Uniat 2 years ago +83

    "We had to act like complete tools to get denied". Steve, that is your core audience....

  • Joanna Atkins
    Joanna Atkins 2 years ago +7

    Thank you for covering this, I feel it's fairly important to know how these companies stack up in these overlooked areas. I'd love to hear about your experiences with AMD too if it doesn't mess with your schedule

  • AceVenturaXii
    AceVenturaXii 2 years ago +1

    YES YES YES! More of these videos PLEASE. Everyone knows warranty headaches are awful and will never change unless good people like you expose them. Thank you so much.

  • Mobius147
    Mobius147 2 years ago +53

    I think you should try something similar with AMD, just to see what their warranty support is like.

  • Matthew Jacobs
    Matthew Jacobs 2 years ago +2

    Review more warranties please! Like how Linus exposed that one company for having terrible customer support

  • Bryan Suh
    Bryan Suh 2 years ago +25

    I can imagine GN doing a proper benchmark for retailers/manufacturers.

  • InternetEntity
    InternetEntity 2 years ago +477

    Gamers Nexus: Benchmarking arbitrary human interactions.

  • TechyBen
    TechyBen 2 years ago +68

    Wow. After all he went through, the Clip-Share comments finally broke him. We will miss you pre-2020 Gamers Nexus Steve.

  • Vepar90
    Vepar90 2 years ago +11

    I once had a guy ask me my weight when I called about my exercise bike (the mechanism inside was malfunctioning) ... because there is a 130kg limit on the bike. I laughed my ass off. I asked him if he was planning to come and weigh me in order to deny my warranty.

  • Kirinketsu
    Kirinketsu 2 years ago +102

    Me: Hello Intel, I tried delidding my CPU with a razor blade and dropped it, then my dog grabbed it now it will not boot.